Service desk for user support

The service desk is the central point of contact for all IT issues. This is not a mere call center:

We employ highly trained IT experts to provide you with the best possible service. The service desk takes calls, qualifies them, prioritizes and assigns them. A ticket system ensures that issues are properly resolved. We can provide the following additional services:

• escalation management
• 3rd-level coordination, e. g., handling warranty claims
• process monitoring for answered calls
• providing feedback to users, e. g., customer-satisfaction analyses
• service-desk reporting

Your business contact

The fast track
to our hotline.