More complexity management for Ticona

Industry: Chemicals, Ticona GmbH in Kelsterbach, Germany

Safety first! To free up internal resources, Ticona decided to outsource major technical and infrastructural functions in the operation of its Kelsterbach plant. In the end, it farmed out site security (plant security and fire department), occupational medical care for employees, IT operations, PBX management (conventional and VOIP/internet telephony), and sewage-sludge disposal.

Making the project especially sensitive were its strict security requirements - the site was extremely close to Frankfurt Airport. The customer also wanted its data network and server nodes to respond and recover quickly.

The bottom line

Double-digit cost savings were achieved, due in no small part to the shared use of the command center, control center, and resource planning tools. Ticona no longer needs to maintain or train as much personnel for security, health, waste disposal or IT responsibilities. This benefits its core business, and has created practical, more cost-effective synergies.

In a word: The more complex the job, the more Infraserv Höchst!

Infraserv Höchst's services

	• Site security services (plant security) for Ticona's Kelsterbach plant, including access control, patrols, open-up and lock-up services • Plant fire department • Occupational medical care and assistance for site employees (occupational medicine, health and safety, corporate health promotion, emergency medical services) • IT services and IT operations (telephony and data network) • Sewage-sludge disposal: treatment of liquid sludge and subsequent disposal at the wastewater-treatment facility and sewage-sludge-incineration plant Timeframe • Site security services: since 2005 • Occupational medical care: since 2006 • IT services and IT operations: since 2005