ZEDAL user support (formerly ZEDAL hotline)
Our support agents can answer all your questions about using the ZEDAL portal between 8 am and 4 pm on business days.
Our user support service helps users administer and carry out waste shipments properly.
The service includes the following activities:
- Practical, timely updates about changes to the ZEDAL system
- Direct assistance with using the system and signature cards (including resetting ZEDAL passwords, access permissions, creating users, looking up waste shipping papers, using PINs in signatures)
- Coordination of the IT implementation of new local software versions for ZEDAL workstations
- Assistance with procuring signature cards
This service requires you to use the ZEDAL system for electronic waste record-keeping.

