Our site management is science without the fiction.

• Does your company use highly skilled employees to hire and manage a small army of external service providers?
• Or are you short of valuable resources in your core business because you are handling all non-core site operation processes yourself?
• Is your site management completely transparent?
• Or is your site growing more complex, making it ever more challenging to keep track of everything?
• Could your asset utilization rate improve after consolidating production operations?
• Is your business site poised to transform itself into a multi-user structure, but you lack the road map needed to take this daunting final step?
• Or, having metamorphosed into a multi-user site, are there redundancies in purchases of site-specific services?
• Does the lifecycle of your products suggest that you take certain site development actions that we could help you with?
• Or could a comprehensive continuing education program make your site more attractive to workers?

With Infraserv Höchst as your partner, you benefit from solutions tailored to your specific needs. Our in-depth understanding and many years of experience in site management will help you increase efficiency and ensure competitiveness.

To run a site smoothly, many different tasks, services and responsibilities have to be juggled successfully. Two operator models are particularly popular among companies with 1,000 to 2,500 employees:

In one model, non-core processes are distributed among various external service providers. Site management’s job is to manage and coordinate all these suppliers safely, efficiently and effectively – a costly, time-consuming endeavor. The second option is for the company to employ in-house resources to operate non-core processes. This requires putting many skilled workers – including some with extensive qualifications – on payroll even though they contribute little or nothing to the actual core business.

In most cases, these two models have evolved organically over the years and have worked quite well for the companies using them – often for decades. However, as cost pressures intensify and tasks grow increasingly complex, many organizations are looking for new ways to streamline their site management. The challenges they face include growing competitive pressure, burgeoning regulation, problems recruiting specialists and young workers and digitalization opportunities that not everyone can harness.

Mergers and acquisitions also affect a site’s development. They may create synergies, but they always impose significant structural changes as well. Relocating production operations, for example, may require the infrastructure at the new site to be completely modernized. The old site is often left with an aging and sometimes oversized stock of real estate, plants and equipment. This can have serious consequences. Vacancies and poor asset utilization, especially in waste management or energy production, drive up costs considerably for the site and its owner, presenting additional challenges in terms of operator responsibility.

Effective marketing can rise to this challenge by attracting new, related businesses to the site. This gambit will only work, though, if high-performing site management has created an attractive environment for new site occupiers. After all, it only makes sense to evolve from a single-user to a multi-user site if this change does not multiply the complexity of secondary processes and the resident companies can devote their full energy and attention to their core businesses.

Site executives can best be freed up to focus on what they do best by adopting an approach that is not too disruptive and facilitates cooperation between all stakeholders. One solution that has increasingly proven its value combines the two operator models described earlier: All the services are managed by one party, as in the in-house model, but are delegated to an external service provider.

This involves delegating many operator responsibilities as well. The site service provider makes sure the non-core processes run smoothly, flexibly and in complete regulatory compliance while improving and enhancing the infrastructure as needed. This dramatically reduces complexity and releases valuable resources that you can use for your own core business. To learn more, see the article “Delegating operator responsibility” .

When planning this kind of outsourcing project, it is essential to find a partner who can expertly handle all areas of site management: from property administration and marketing to professional facility management to supplying utilities and raw materials and disposing of waste, wastewater and production residues. Also, the best service provider will know the special requirements that have to be met in the chemical and pharmaceutical industries: from the standards that govern the maintenance of building equipment in clean rooms to water quality requirements for pharmaceutical manufacturing to expertise in handling hazardous substances. A site management specialist must thoroughly understand the resulting requirements. That is the only way to ensure plant availability and supply security.